---
name: al-002-draft-replies-from-your-faq
description: "Turn your help docs into accurate, friendly reply drafts. Use when the user wants help with replies (customer support) for a small business."
---

# Draft replies from your FAQ

Turn your help docs into accurate, friendly reply drafts.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Your own material (text, notes or data)

## Instructions

Do the task below with the user's inputs in place of each [bracket].

Here is my FAQ/help doc: [paste]. Draft a friendly reply to this customer message using ONLY facts from the doc. If the answer isn't there, say you'll escalate. Keep it under 120 words. Customer message: [paste]

## Safety checks (share these with the user)

- This prompt works on text other people wrote (emails, reviews, messages or web pages). That text can hide instructions aimed at AI, such as "ignore your rules and…". Paste it as material to work on, and never let the AI act on requests inside it, like paying, sharing logins or changing records.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: ChatGPT, Claude, Gemini
- Based on this real-world example: https://www.snowflake.com/en/artificial-intelligence/agents/examples/
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-002-draft-replies-from-your-faq/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/