---
name: al-005-find-gaps-in-your-help-center
description: "Spot questions customers ask that your docs don't answer. Use when the user wants help with knowledge base (customer support) for a small business."
---

# Find gaps in your help center

Spot questions customers ask that your docs don't answer.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Your own material (text, notes or data)

## Instructions

Do the task below with the user's inputs in place of each [bracket].

Here are 50 recent customer questions: [paste]. Here's my help-center table of contents: [paste]. List the top 10 questions not covered, group them by theme, and draft an outline for a new article for each.

## Safety checks (share these with the user)

- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: ChatGPT, Claude, Gemini
- Based on this real-world example: https://www.atomicwork.com/blog/ai-agent-use-cases
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-005-find-gaps-in-your-help-center/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/