---
name: al-046-review-collection-and-routing
description: "Collect reviews after delivery; publish happy ones, route unhappy ones to a human. Use when the user wants help with reviews (ecommerce) for a small business."
---

# Review collection & routing

Collect reviews after delivery; publish happy ones, route unhappy ones to a human.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Your shop name and tone
- Your review link

## Instructions

Do the task below with the user's inputs in place of each [bracket].

Draft a post-delivery review request message that asks every customer for an honest review and includes our public review link. Then write follow-up rules: everyone gets the same review link, whatever their rating; if a customer rates us 3 or lower or mentions a problem, also apologize, ask what went wrong, and create a task for the team with the order details. Don't offer discounts or gifts for reviews, and don't send the link only to happy customers (Google's review policy forbids selectively asking for positive reviews).

## Safety checks (share these with the user)

- This prompt works on text other people wrote (emails, reviews, messages or web pages). That text can hide instructions aimed at AI, such as "ignore your rules and…". Paste it as material to work on, and never let the AI act on requests inside it, like paying, sharing logins or changing records.
- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: ChatGPT, Claude, Gemini, Zapier, Make, n8n + an LLM
- Based on this real-world example: https://www.sagepilot.ai/case-studies/tweens-case-study
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-046-review-collection-and-routing/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/