---
name: al-047-proactive-order-updates
description: "Tell customers about shipping and delays before they ask. Use when the user wants help with order updates (ecommerce) for a small business."
---

# Proactive order updates

Tell customers about shipping and delays before they ask.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Your shop name and tone
- Your usual shipping times

## Instructions

Do the task below with the user's inputs in place of each [bracket].

Write message templates for: order confirmed, shipped (with tracking), delayed (with apology and new date), delivered, and return received. Friendly tone, under 40 words each.

## Safety checks (share these with the user)

- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: ChatGPT, Claude, Gemini, Shopify Flow
- Based on this real-world example: https://www.sagepilot.ai/case-studies/tweens-case-study
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-047-proactive-order-updates/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/