---
name: al-113-handle-a-travel-booking-change-request
description: "Take a traveler's cancel/reschedule request, pull booking context, confirm authorization, and draft the change steps or handoff summary, like Engine's Agentforce agent Eva resolving about 50% of chat cases end-to-end for hotel, flight, and car bookings. Use when the user wants help with travel bookings (customer support) for a small business."
---

# Handle a travel booking change request

Take a traveler's cancel/reschedule request, pull booking context, confirm authorization, and draft the change steps or handoff summary, like Engine's Agentforce agent Eva resolving about 50% of chat cases end-to-end for hotel, flight, and car bookings.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Confirmation #, dates, travelers, hotel/flight/car
- Cancellation / change windows, fees, who can authorize
- Your own material (text, notes or data)

## Instructions

Do the task below with the user's inputs in place of each [bracket].

Help with this travel support request in draft mode. Traveler message: [paste]. Booking details: [confirmation #, dates, travelers, hotel/flight/car]. Policy: [cancellation / change windows, fees, who can authorize]. (1) Restate the ask, (2) check eligibility against the policy, (3) list the exact booking actions to take, (4) draft a short customer reply, and (5) if it's a complex group change, write a human-handoff summary with conversation context and recommended next step. Ask me before canceling, charging, or messaging anyone. Don't invent fees or inventory.

## Safety checks (share these with the user)

- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: Salesforce Agentforce, ChatGPT, Claude, Gemini, Service Cloud
- Based on this real-world example: https://www.salesforce.com/customer-stories/engine/agentic-service/
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-113-handle-a-travel-booking-change-request/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/