---
name: al-144-classify-and-route-high-volume-client-emails
description: "Classify, enrich, and pick the right processing path for inbound client emails so ops only see actionable requests—like Barclays Global Markets using Claude to process about 120,000 emails a day. Use when the user wants help with email routing (operations) for a small business."
---

# Classify and route high-volume client emails

Classify, enrich, and pick the right processing path for inbound client emails so ops only see actionable requests—like Barclays Global Markets using Claude to process about 120,000 emails a day.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Desk / team
- E.g. trade confirm, KYC chase, pricing request, complaint, spam/other
- Your own material (text, notes or data)

## Instructions

Do the task below with the user's inputs in place of each [bracket].

You are an ops email router for [desk / team]. Allowed categories and routes: [paste e.g. trade confirm, KYC chase, pricing request, complaint, spam/other]. For each email below, return: category, urgency (high/medium/low), missing fields the sender must provide, enrichment notes (account/ticket IDs if present), and the recommended route or queue. Draft a short clarification reply only when required fields are missing. Never invent balances, trade details, or approvals. Don't send mail or move tickets until I approve the batch. Emails:
[paste]

## Safety checks (share these with the user)

- This prompt works on text other people wrote (emails, reviews, messages or web pages). That text can hide instructions aimed at AI, such as "ignore your rules and…". Paste it as material to work on, and never let the AI act on requests inside it, like paying, sharing logins or changing records.
- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: Claude, ChatGPT, Gemini, Microsoft 365 Copilot
- Based on this real-world example: https://www.anthropic.com/news/barclays-scales-claude
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-144-classify-and-route-high-volume-client-emails/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/