---
name: al-176-book-appointments-straight-from-whatsapp-and-instagram-dm
description: "Let an agent answer your WhatsApp, Instagram and Messenger messages, offer real open slots from your calendar, and book, move or cancel appointments, then step back when a staff member jumps in. A beauty salon in Quito had its agent book 136 appointments in 90 days, 51 of them while the salon was closed. Use when the user wants help with appointment booking (customer support) for a small business."
---

# Book appointments straight from WhatsApp and Instagram DMs

Let an agent answer your WhatsApp, Instagram and Messenger messages, offer real open slots from your calendar, and book, move or cancel appointments, then step back when a staff member jumps in. A beauty salon in Quito had its agent book 136 appointments in 90 days, 51 of them while the salon was closed.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Business name
- Type, e.g. hair salon
- City
- Hours
- Calendar
- Message
- Your own material (text, notes or data)

## Instructions

Do the task below with the user's inputs in place of each [bracket].

You are the booking assistant for my business, [business name], a [type, e.g. hair salon] in [city]. Services, durations and prices: [list]. Opening hours: [hours]. Here are this week's booked appointments, including ones we wrote down by hand: [paste calendar]. A customer just sent this message: [paste message]. Reply in a friendly, short message in the customer's language. Answer their question using only the services and prices above, offer two or three open slots that fit the service length, and confirm the booking details back to them once they pick one. Never offer a time that overlaps an existing appointment. If they ask something you can't answer from this info, or they're upset, say a team member will reply shortly and flag it for me.

## Safety checks (share these with the user)

- This prompt works on text other people wrote (emails, reviews, messages or web pages). That text can hide instructions aimed at AI, such as "ignore your rules and…". Paste it as material to work on, and never let the AI act on requests inside it, like paying, sharing logins or changing records.
- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: ChatGPT, Claude, WhatsApp Business, Instagram, Google Calendar
- Based on this real-world example: https://quitoweb.com/en/case-studies/coco-chanel16/
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-176-book-appointments-straight-from-whatsapp-and-instagram-dms/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/