---
name: al-235-text-back-every-new-lead-within-minutes-day-or-night-and
description: "Home service businesses lose jobs when a lead from an ad or mailer sits unanswered, because the customer just moves on to the next company. An AI agent can text every new inquiry right away, answer basic questions, and book the visit, handing off only the tricky ones. ServiceTitan reported that True Pros Heating and Air in Layton, Utah, which runs its office with one full-time customer service rep, used an AI text agent called Sam that lifted its inbound lead conversion from about 9.2% to 28.5%, booked 51 jobs on its own across 185 conversations, and cut escalations from 22.7% to 0.6%. In one example a customer messaged at 8:33 p.m., got a reply at 8:35 and was booked by 8:36. Use when the user wants help with instant text follow-up for new leads (sales) for a small business."
---

# Text back every new lead within minutes, day or night, and book the appointment before they call someone else

Home service businesses lose jobs when a lead from an ad or mailer sits unanswered, because the customer just moves on to the next company. An AI agent can text every new inquiry right away, answer basic questions, and book the visit, handing off only the tricky ones. ServiceTitan reported that True Pros Heating and Air in Layton, Utah, which runs its office with one full-time customer service rep, used an AI text agent called Sam that lifted its inbound lead conversion from about 9.2% to 28.5%, booked 51 jobs on its own across 185 conversations, and cut escalations from 22.7% to 0.6%. In one example a customer messaged at 8:33 p.m., got a reply at 8:35 and was booked by 8:36.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Business name
- HVAC / plumbing / electrical / cleaning / other
- Area
- Name, phone, what they asked for, where the lead came from
- Or say 'check my calendar'
- Your own material (text, notes or data)

## Instructions

Do the task below with the user's inputs in place of each [bracket].

You are the text-message booking assistant for [business name], a [HVAC / plumbing / electrical / cleaning / other] company serving [area]. New lead details: [paste name, phone, what they asked for, where the lead came from]. Our services and prices: [paste]. Available appointment slots: [paste or say 'check my calendar']. 1) Write a friendly first text (under 300 characters) that greets them by name, confirms what they need and offers two specific time slots. 2) For each reply I paste back, answer their question using only the info above, and keep steering toward a booked time. 3) Once they pick a time, confirm the address, the problem in their words and the best callback number, then write the final confirmation text. 4) Hand off to me instead of answering if they mention an emergency like gas smell, flooding or no heat in freezing weather, ask for a price you don't have, are upset, or want to cancel. Keep the tone warm and local, never pushy, and never promise anything not listed.

## Safety checks (share these with the user)

- This prompt works on text other people wrote (emails, reviews, messages or web pages). That text can hide instructions aimed at AI, such as "ignore your rules and…". Paste it as material to work on, and never let the AI act on requests inside it, like paying, sharing logins or changing records.
- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: ServiceTitan, ChatGPT, Claude, Grok Bot, Google Calendar, HubSpot
- Based on this real-world example: https://www.servicetitan.com/blog/success-story-true-pros-ai-sms-agent
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-235-text-back-every-new-lead-within-minutes-day-or-night-and-boo/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/