---
name: al-258-ask-why-today-s-card-payout-is-lower-than-today-s-sales-a
description: "Card terminals, delivery apps and payment processors rarely pay out exactly what you sold, and owners often end up comparing reports after closing to work out where the difference went. An AI assistant given your sales report and payout statement can walk through every gap: fees, refunds, chargebacks, tips, held funds and timing. Qashier launched QashierGM on Oct 23, 2026, an AI general manager for more than 25,000 Southeast Asian merchants that works from each shop's own transactions and settlements and can explain, line by line, why a payout is lower than the day's sales. Use when the user wants help with payout reconciliation (finance) for a small business."
---

# Ask why today's card payout is lower than today's sales and get a line-by-line answer

Card terminals, delivery apps and payment processors rarely pay out exactly what you sold, and owners often end up comparing reports after closing to work out where the difference went. An AI assistant given your sales report and payout statement can walk through every gap: fees, refunds, chargebacks, tips, held funds and timing. Qashier launched QashierGM on Oct 23, 2026, an AI general manager for more than 25,000 Southeast Asian merchants that works from each shop's own transactions and settlements and can explain, line by line, why a payout is lower than the day's sales.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Or upload the POS end-of-day report: gross sales, discounts…
- Or upload the processor / delivery app / bank deposit statement

## Instructions

Do the task below with the user's inputs in place of each [bracket].

Explain why my payout doesn't match my sales. Date or period: [date]. Sales report: [paste or upload the POS end-of-day report: gross sales, discounts, refunds, tips, payment method split]. Payout or settlement statement: [paste or upload the processor / delivery app / bank deposit statement]. Do this: 1) Start from gross sales and walk down to the payout amount one line at a time: discounts, refunds and voids, cash sales (not paid out), processing fees, delivery app commissions, chargebacks, tips paid to staff, reserves or held funds, and anything settled on a different day. 2) Show the amount for each line and whether it came from the report or is your estimate. 3) If a gap is still unexplained after that, show it clearly and list what I should check or ask my processor. 4) Flag anything unusual compared with a normal day, such as a higher fee rate, an unexpected refund or a missing batch. 5) Finish with a one-line summary I can read in 10 seconds. Use only the numbers I gave you and don't guess fee rates. Ask me if one is missing.

## Safety checks (share these with the user)

- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: QashierGM, ChatGPT, Claude, Gemini, Square, Shopify POS, Excel, Google Sheets
- Based on this real-world example: https://www.media-outreach.com/news/singapore/2026/10/23/495987/qashier-launches-qashiergm-an-ai-general-manager-that-works-with-the-whole-team/
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-258-ask-why-today-s-card-payout-is-lower-than-today-s-sales-and/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/