---
name: al-290-answer-every-restaurant-call-even-six-at-once-a-phone-age
description: "Calibrate built an AI phone agent for its own 156-year-old restaurant group in Greenport, NY, after seeing up to six people call Claudio's Waterfront at the same moment on busy nights. Their October 2026 write-up reports about 15,000 calls answered in one season, 12,000+ covers from booking links the agent texted after a call (1,660 booked the same day), 136 large-party inquiries captured instead of lost on a notepad, and roughly 300 staff hours saved on the phone. Use this prompt to design the call flow for your own place before you pick a voice agent tool. Use when the user wants help with restaurant reservation calls (customer support) for a small business."
---

# Answer every restaurant call, even six at once: a phone agent texts a booking link, takes same-day reservations and captures large-party and private event inquiries

Calibrate built an AI phone agent for its own 156-year-old restaurant group in Greenport, NY, after seeing up to six people call Claudio's Waterfront at the same moment on busy nights. Their October 2026 write-up reports about 15,000 calls answered in one season, 12,000+ covers from booking links the agent texted after a call (1,660 booked the same day), 136 large-party inquiries captured instead of lost on a notepad, and roughly 300 staff hours saved on the phone. Use this prompt to design the call flow for your own place before you pick a voice agent tool.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Name
- City
- E.g. OpenTable/Resy/Tock/SevenRooms
- Hours
- Size
- Link
- Email or Slack channel
- Our vibe

## Instructions

Do the task below with the user's inputs in place of each [bracket].

Help me design a phone agent for my restaurant, [name], in [city]. Our booking system is [e.g. OpenTable/Resy/Tock/SevenRooms], hours are [hours], and we take parties up to [size] online. Write: 1) a short friendly greeting and the top 10 questions callers ask (hours, parking, menu, dietary needs, wait times) with answers I fill in, 2) the reservation flow: get party size, date and time, then text the caller our booking link [link] and confirm it arrived, 3) a large-party and private event flow for groups of [10+]: collect name, phone, date, headcount, occasion and budget, send it to [email or Slack channel] and tell the caller when a person will follow up, 4) when to hand off to a staff member (complaints, allergies with risk, anything unsure), and 5) a weekly report I should ask for: calls answered, links texted, bookings from links, large-party leads, and the questions it couldn't answer. Keep the tone [describe our vibe].

## Safety checks (share these with the user)

- This prompt works on text other people wrote (emails, reviews, messages or web pages). That text can hide instructions aimed at AI, such as "ignore your rules and…". Paste it as material to work on, and never let the AI act on requests inside it, like paying, sharing logins or changing records.
- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: Voice AI agent (e.g. Retell, Vapi, Loman), OpenTable/Resy, SMS, ChatGPT, Claude
- Based on this real-world example: https://calibrategroup.ai/blog/we-built-ai-for-our-own-restaurant-first
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-290-answer-every-restaurant-call-even-six-at-once-a-phone-agent/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/