---
name: al-374-spot-commercial-tenants-who-might-not-renew-before-it-s-t
description: "In commercial buildings, the warning signs that a tenant is drifting toward not renewing, such as fewer people coming in, more complaints or silence on surveys, sit in different systems that nobody looks at together. On Oct 27, 2026 HqO launched REX, an AI platform for commercial owners and operators, in 24 countries after nine months of beta. Commercial Observer reports it gives early signals of engagement drop-off, renewal risk and experience gaps, routes service requests, writes reports, and can measure a tenant and building health score from the variables the owner says matter, acting only within guardrails the owner sets, including suggestions only. The prompt below builds a simple version of that tenant health check with any AI agent and a spreadsheet export. Use when the user wants help with commercial tenant retention (operations) for a small business."
---

# Spot commercial tenants who might not renew before it's too late: have an AI agent score each tenant's health from building visits, service requests, survey answers and lease dates, then draft an action for each at-risk tenant for you to approve

In commercial buildings, the warning signs that a tenant is drifting toward not renewing, such as fewer people coming in, more complaints or silence on surveys, sit in different systems that nobody looks at together. On Oct 27, 2026 HqO launched REX, an AI platform for commercial owners and operators, in 24 countries after nine months of beta. Commercial Observer reports it gives early signals of engagement drop-off, renewal risk and experience gaps, routes service requests, writes reports, and can measure a tenant and building health score from the variables the owner says matter, acting only within guardrails the owner sets, including suggestions only. The prompt below builds a simple version of that tenant health check with any AI agent and a spreadsheet export.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Type, size, number of tenants

## Instructions

Do the task below with the user's inputs in place of each [bracket].

Help me build a tenant health check for my commercial property so I can act before renewals are at risk. Building: [type, size, number of tenants]. Data I can export: [tenant list with suite, size, rent, lease expiry date; access card or visitor counts by month; service requests with dates and categories; tenant survey scores or comments; late payments; amenity or event attendance]. 1) Propose a 0-100 tenant health score from these signals, show the weights and explain each one in plain words, and let me change them. 2) Score every tenant, then list the at-risk ones: low score, a falling trend over 3 months, or a lease ending within [12] months, with the main reasons for each. 3) For each at-risk tenant, suggest one specific action (e.g. a call from the property manager, fixing a repeated service issue, a space review, an early renewal conversation) and draft a short, friendly message for me to edit. 4) Summarise building-wide patterns, such as one floor or one type of complaint driving problems. Don't contact any tenant or change any system; only suggest, and mark any score based on missing or thin data.

## Safety checks (share these with the user)

- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: HqO REX, ChatGPT, Claude, Microsoft Excel
- Based on this real-world example: https://commercialobserver.com/2026/10/hqo-rex/
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-374-spot-commercial-tenants-who-might-not-renew-before-it-s-too/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/