---
name: al-414-let-an-ai-agent-prepare-every-identity-verification-revie
description: "Trust and safety teams spend hours opening ID checks, selfies and database hits one case at a time. On Oct 29, 2026 Persona announced Persona AI, a set of assistants and agents for identity operations built with more than 30 early-access customers including Zillow and Etsy. The agents work from a team's existing data and policies and keep sensitive information and consequential decisions under the team's control, with every action permissioned and logged. The prompt below sets up the same prepare-and-recommend pattern for any manual-review queue. Use when the user wants help with identity verification case review (security) for a small business."
---

# Let an AI agent prepare every identity-verification review case: pull the checks, compare them with your written policy, and recommend approve, decline or ask for more, while a person makes the call

Trust and safety teams spend hours opening ID checks, selfies and database hits one case at a time. On Oct 29, 2026 Persona announced Persona AI, a set of assistants and agents for identity operations built with more than 30 early-access customers including Zillow and Etsy. The agents work from a team's existing data and policies and keep sensitive information and consequential decisions under the team's control, with every action permissioned and logged. The prompt below sets up the same prepare-and-recommend pattern for any manual-review queue.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- E.g. Persona, Onfido, Stripe Identity
- Policy or link

## Instructions

Do the task below with the user's inputs in place of each [bracket].

You help my team review identity-verification cases. You can read our verification tool [e.g. Persona, Onfido, Stripe Identity] and our written review policy: [paste policy or link]. For each case in the manual-review queue: 1) Summarize what was submitted: ID document checks, selfie or liveness result, database and watchlist hits, device and location signals, and account history. 2) Compare each signal with the policy and quote the policy line that applies. 3) Recommend one action: approve, decline, or request more information, with your confidence (low, medium or high) and the 2 to 3 signals that drove it. 4) If you recommend requesting more information, draft the exact, polite message to the customer. 5) Flag anything the policy doesn't cover as 'policy gap'. Never approve, decline, or message anyone yourself, and never copy ID numbers, photos or dates of birth into your notes; refer to them as 'ID on file'. At the end, give me counts by recommendation and a list of policy gaps.

## Safety checks (share these with the user)

- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: Persona AI, Persona Agents, ChatGPT, Claude
- Based on this real-world example: https://www.businesswire.com/news/home/20261029099788/en/Persona-Introduces-Persona-AI-Advancing-Its-Vision-for-the-Next-Era-of-Identity
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-414-let-an-ai-agent-prepare-every-identity-verification-review-c/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/