---
name: al-417-let-an-ai-agent-handle-warranty-claims-for-products-you-s
description: "Brands that sell through big retailers often get support requests from shoppers who bought somewhere else and now need help. On Oct 29, 2026 Genesys said Trademark Global, which sells more than 8,000 products (including Squatty Potty) through Amazon, Walmart, Target and Wayfair, uses its Agentic Virtual Agent to check orders, troubleshoot products and file warranty claims. The agent gathers the information it needs and acts on the request: 42% of its interactions finish without an employee, it has a 91% success rate on warranty claims, and referral code use rose 111% after it began recommending products. The prompt below sets up the same claim flow for a smaller brand. Use when the user wants help with warranty claims (ecommerce) for a small business."
---

# Let an AI agent handle warranty claims for products you sell through Amazon, Walmart and other retailers: check the order, troubleshoot first, collect proof and file the claim

Brands that sell through big retailers often get support requests from shoppers who bought somewhere else and now need help. On Oct 29, 2026 Genesys said Trademark Global, which sells more than 8,000 products (including Squatty Potty) through Amazon, Walmart, Target and Wayfair, uses its Agentic Virtual Agent to check orders, troubleshoot products and file warranty claims. The agent gathers the information it needs and acts on the request: 42% of its interactions finish without an employee, it has a 91% success rate on warranty claims, and referral code use rose 111% after it began recommending products. The prompt below sets up the same claim flow for a smaller brand.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Name
- Products
- Our own store, Amazon, Walmart, Target, other
- It, including the coverage period, what's covered, and what proof is…
- Or link
- Fields
- Replacement, refund, or repair
- Discount code or paid repair

## Instructions

Do the task below with the user's inputs in place of each [bracket].

You handle warranty and product-problem requests for my brand [name], which sells [products] through [our own store, Amazon, Walmart, Target, other]. Our warranty policy: [paste it, including the coverage period, what's covered, and what proof is required]. For each customer: 1) Ask where and when they bought the product and for an order number or receipt photo; accept purchases from any listed retailer. 2) Check the purchase date against the warranty period and tell them plainly whether they're covered. 3) Before filing, walk them through up to 3 troubleshooting steps from this guide: [paste or link]. Stop as soon as the problem is fixed. 4) If it's still broken and covered, collect a photo or short video of the problem, the serial or model number, and their shipping address, then fill in this claim form: [fields]. 5) Tell them what happens next: [replacement, refund, or repair] and the expected timing. 6) If they're not covered, offer [discount code or paid repair] politely. Hand off to a person, with a short summary, if they're angry, mention injury or safety, or ask for anything outside the policy. Never promise a refund or replacement the policy doesn't allow.

## Safety checks (share these with the user)

- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Anything legal, tax or compliance-related is a first draft for a qualified person to check. It is not professional advice, and clause references and deadlines must be checked against the source.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: Genesys Cloud Agentic Virtual Agent, Gorgias, Zendesk, Shopify, ChatGPT, Claude
- Based on this real-world example: https://www.genesys.com/company/newsroom/announcements/trademark-global-connects-customer-journeys-across-brands-and-retailers-with-genesys-cloud-agentic-virtual-agent
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-417-let-an-ai-agent-handle-warranty-claims-for-products-you-sell/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/