--- name: al-470-win-back-quiet-customers-across-email-text-and-whatsapp-w description: "Zoho updated its Campaigns marketing platform (reported by Ecommerce News Australia, October 30, 2026) so compatible AI agents can build, schedule and analyse campaigns through MCP (an open standard that lets AI agents use business software) within the permissions a business sets, with review and approval controls. Email, SMS and WhatsApp now run in one workflow with frequency caps so contacts aren't messaged too often. Zoho's examples include asking an agent to review recent campaigns to find a strong performer and adapt it, or to build a re-engagement campaign for contacts who have been inactive for a set period. Paid plans start at $4 a month and there is a free plan for up to 500 contacts. The prompt below works in any AI assistant with your own campaign results, whichever email tool you use. Use when the user wants help with cross-channel re-engagement campaigns (marketing) for a small business." --- # Win back quiet customers across email, text and WhatsApp without over-messaging them: have an AI agent build one re-engagement campaign from your best past campaign, with a cap on how many messages anyone gets each week, and launch only after you approve it Zoho updated its Campaigns marketing platform (reported by Ecommerce News Australia, October 30, 2026) so compatible AI agents can build, schedule and analyse campaigns through MCP (an open standard that lets AI agents use business software) within the permissions a business sets, with review and approval controls. Email, SMS and WhatsApp now run in one workflow with frequency caps so contacts aren't messaged too often. Zoho's examples include asking an agent to review recent campaigns to find a strong performer and adapt it, or to build a re-engagement campaign for contacts who have been inactive for a set period. Paid plans start at $4 a month and there is a free plan for up to 500 contacts. The prompt below works in any AI assistant with your own campaign results, whichever email tool you use. ## Inputs to collect first Ask the user for anything below that they haven't already given you. Don't guess missing facts. - E.g. no purchase or email open in 90 days - Email / SMS / WhatsApp, and only for contacts who have opted in to… - Subject or message, channel, send date, opens, clicks, sales ## Instructions Do the task below with the user's inputs in place of each [bracket]. I want to win back customers who have gone quiet. Inactive means: [e.g. no purchase or email open in 90 days]. Channels I can use: [email / SMS / WhatsApp, and only for contacts who have opted in to each]. Here are my last 5 to 10 campaigns with their results: [paste subject or message, channel, send date, opens, clicks, sales]. 1) Pick the best-performing campaign and explain in two sentences why it likely worked. 2) Adapt it into a 3-message re-engagement sequence over 2 weeks: say which channel each message uses and why, and write each one (email subject plus short body, SMS under 160 characters, WhatsApp short and friendly). 3) Set a frequency cap: no contact gets more than [2] messages from me in any 7 days across all channels, and anyone who buys or replies leaves the sequence. 4) Include a clear opt-out in every message. 5) Tell me what to measure after 2 weeks and what result would mean it worked. Don't schedule or send anything; give me the plan to approve. ## Safety checks (share these with the user) - This prompt works on text other people wrote (emails, reviews, messages or web pages). That text can hide instructions aimed at AI, such as "ignore your rules and…". Paste it as material to work on, and never let the AI act on requests inside it, like paying, sharing logins or changing records. - Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes. - Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings. - Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically". - Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed. ## About this skill - Works with: Zoho Campaigns, Zia, Claude, ChatGPT - Based on this real-world example: https://ecommercenews.com.au/story/zoho-adds-ai-agent-workflows-to-campaigns-platform - Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-470-win-back-quiet-customers-across-email-text-and-whatsapp-with/ - To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/