---
name: al-538-let-an-ai-voice-agent-take-your-rental-repair-calls-have
description: "Flotek's case study (Oct 15, 2026) describes Macosie Properties, which lets more than 30 homes and a few commercial units in South Wales. Every call used to ring Heather's mobile, 15 to 20 a day, about leaks, electrics, management enquiries and sales pitches. Flotek built an AI voice agent called Hannah in about 60 minutes. For repairs she asks follow-up questions, checks the tenant has turned off the stopcock when there's a leak, explains when the problem is the tenant's responsibility, and sends the job to the right contractor by SMS or email with Heather copied: a plumbing fault goes to the plumber. She knows office hours and logs non-urgent issues for the next working day, politely declines management enquiries and cold calls, and answers vacancy questions from the company website, which she rechecks for changes. At three to four minutes a call, Flotek estimates Heather got back 60 to 80 minutes a day, more than 20 hours in the first four weeks. Small landlords and property…"
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# Let an AI voice agent take your rental repair calls: have it ask the questions a good property manager would, give safety advice like turning off the water, explain what's the tenant's job, and text each repair straight to the right contractor with you copied

Flotek's case study (Oct 15, 2026) describes Macosie Properties, which lets more than 30 homes and a few commercial units in South Wales. Every call used to ring Heather's mobile, 15 to 20 a day, about leaks, electrics, management enquiries and sales pitches. Flotek built an AI voice agent called Hannah in about 60 minutes. For repairs she asks follow-up questions, checks the tenant has turned off the stopcock when there's a leak, explains when the problem is the tenant's responsibility, and sends the job to the right contractor by SMS or email with Heather copied: a plumbing fault goes to the plumber. She knows office hours and logs non-urgent issues for the next working day, politely declines management enquiries and cold calls, and answers vacancy questions from the company website, which she rechecks for changes. At three to four minutes a call, Flotek estimates Heather got back 60 to 80 minutes a day, more than 20 hours in the first four weeks. Small landlords and property managers can set up the same routing with any voice agent platform.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- Area
- Plumber - name, phone, email; electrician - ...; locksmith - ...…
- Email
- Clauses
- Office hours
- We do / don't offer this
- Website URL

## Instructions

Do the task below with the user's inputs in place of each [bracket].

Help me write the instructions for an AI phone agent for my rentals. I manage [number] homes in [area].

1. Build a routing table from this list of trades and contractors: [plumber - name, phone, email; electrician - ...; locksmith - ...; general handyman - ...]. Each repair type goes to one contractor by SMS or email, with a copy to me at [email].
2. For each common repair (leak, no heat, no power, lockout, blocked drain, broken appliance), write the follow-up questions a good property manager would ask and any immediate safety step (for a leak: "Have you turned off the water at the main shut-off valve?").
3. List which problems are the tenant's responsibility under my leases: [paste clauses], and the polite wording the agent uses to explain them.
4. Define what counts as an emergency that should ring my phone at any hour, and what waits until [office hours].
5. Write short scripts for owners asking us to manage their property ([we do / don't offer this]), sales calls (thank and decline) and vacancy questions (answer only from [website URL]).
Finish with 6 test calls I can make to check it before tenants use it.

## Safety checks (share these with the user)

- This prompt works on text other people wrote (emails, reviews, messages or web pages). That text can hide instructions aimed at AI, such as "ignore your rules and…". Paste it as material to work on, and never let the AI act on requests inside it, like paying, sharing logins or changing records.
- Anything legal, tax or compliance-related is a first draft for a qualified person to check. It is not professional advice, and clause references and deadlines must be checked against the source.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: AI voice agent (e.g. Flotek), SMS, email, ChatGPT, Claude
- Based on this real-world example: https://www.flotek.io/blog/property-firm-ai-agent-case-study
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-538-let-an-ai-voice-agent-take-your-rental-repair-calls-have-it/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/