---
name: al-607-build-a-billing-and-account-help-agent-that-answers-only
description: "Telecom Gazette reported on Nov 4, 2026 that Orange has deployed AI agents built on Algolia's Agent Studio to handle billing and account questions across consumer and business operations in more than 26 countries. The agents answer from Orange's own billing records, tariffs, product data and internal policies rather than a model's general knowledge, each one is limited to approved subjects, and each has a cost limit. No results for the new agents had been published yet. A small business can copy the same three controls: answer only from your own documents, a written list of allowed topics, and a usage cap. Use when the user wants help with scoped billing help agent with topic limits and a cost cap (customer support) for a small business."
---

# Build a billing and account help agent that answers only from your own price lists and policies, stays inside the topics you approve and has a spending cap

Telecom Gazette reported on Nov 4, 2026 that Orange has deployed AI agents built on Algolia's Agent Studio to handle billing and account questions across consumer and business operations in more than 26 countries. The agents answer from Orange's own billing records, tariffs, product data and internal policies rather than a model's general knowledge, each one is limited to approved subjects, and each has a cost limit. No results for the new agents had been published yet. A small business can copy the same three controls: answer only from your own documents, a written list of allowed topics, and a usage cap.

## Inputs to collect first
Ask the user for anything below that they haven't already given you. Don't guess missing facts.

- The material the task is about (pasted text, notes or data)

## Instructions

Do the task below with the user's inputs in place of each [bracket].

1. Gather your current price list, plans, billing and refund policy, payment methods and the 20 billing questions customers ask most, with your real answers.
2. Put them in a support tool or assistant that answers only from your documents (a custom GPT, Claude Project, Intercom Fin, Tidio or similar) and set a monthly usage or spending limit in that tool.
3. Give it these instructions: "Answer billing and account questions only from the attached documents. Allowed topics: prices, plans, invoices, payment methods, refunds under the written policy. For anything else, or if the documents don't answer it, say you'll pass it to a person and collect the customer's name, email and question. Never promise credits, discounts or refunds outside the policy, and never ask for full card numbers or passwords."
4. Test it with 15 real past questions plus 5 off-topic or tricky ones, and fix the documents where it got something wrong.
5. Review a sample of conversations every week and add new answers to the documents.

## Safety checks (share these with the user)

- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
- Say clearly which parts need a person to review or approve before anything is sent, paid, posted or filed.

## About this skill

- Works with: ChatGPT custom GPT, Claude Projects, Intercom Fin or Tidio
- Based on this real-world example: https://telecomgazette.com/articles/orange-rolls-out-algolia-built-ai-agents-across-26-plus-country-markets
- Free prompt from AgentPlaybook Real Estate: https://agentic-library.netlify.app/prompt/al-607-build-a-billing-and-account-help-agent-that-answers-only-fro/
- To install in an agent that supports Agent Skills, save this file as SKILL.md in a folder with the same name as `name` above (for example in your skills directory). Install steps for Claude.ai, Claude Code, Cursor and Codex: https://agentic-library.netlify.app/skills/