Embed a festival or event guide agent in your app that answers set times, bag policy, food, and access from live data so guests arrive prepared and staff stop repeating the same FAQs: AI agent prompt
Salesforce's July 17, 2026 customer story on Live Nation and BottleRock Napa Valley describes Melody, an Agentforce festival guide embedded headlessly in the BottleRock app. Fans ask about set times, stages, bag policies, parking, wristbands, vegan food near a stage, wine experiences, and Skydeck access; Agentforce routes to subagents and pulls live lineup and vendor data from Airtable via Apex callouts and platform cache, with policy answers grounded on the public site. In the 12-day window around BottleRock 2026, Melody logged about 16,980 sessions and 37,240 interactions; bag-policy questions were about 20% of interactions. Concept to launch took under 30 days with Salesforce Forward Deployed Engineering. Live Nation is exploring the same model across 100+ festivals. Figures are Live Nation/BottleRock as reported by Salesforce.
The prompt
Design a live-event guide agent for my festival or conference app. Event: [name/dates], data sources: [schedule sheet/CMS, policies URL], channels: [in-app chat]. Rules: never invent set times or policies; if data is missing, decline and point to guest services; no pretend personal feelings. 1) List the top 15 fan questions and which source answers each. 2) Propose subagent split (schedule, venue policy, food/vendors, accessibility). 3) Write guardrails and a warm peer-to-peer voice sample (6 replies). 4) Plan the live-data refresh path so lineup changes hit fans without a redeploy. 5) Define success metrics for a 12-day window (sessions, top intents, support-email drop). Do not publish live answers from this chat.
Fill in the blanks, then copy
This prompt has 3 [bracket]s to fill in. Type your details below and the prompt updates as you go. Your answers stay in this browser and are reused on other prompts with the same blanks. Nothing is sent to us.
Example values are fictional, just to show how a filled-in prompt reads. Replace them with your real details.How to use it
- Copy the prompt above.
- Replace every [bracket] with your own details (use the fill-in-the-blanks box above, which remembers your answers for the next prompt).
- Paste it into Salesforce Agentforce, Airtable (or your schedule CMS), ChatGPT and review the answer before you use it.
Works with: Salesforce Agentforce, Airtable (or your schedule CMS), ChatGPT, Claude, your event app
Real-world example: salesforce.com/customer-stories/live-nation/agentic-guide-bottlerock-f
Featured in: AI prompts for Google Sheets and Excel work · AI prompts for writing SOPs, reports, policies and checklists
Before you use it: what to check
Already built into this prompt
- Rules: never invent set times or policies; if data is missing, decline and point to guest services; no pretend personal feelings.
- Do not publish live answers from this chat.
Check yourself
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
Using an AI agent? Download this prompt as a SKILL.md agent skill with these checks built in, or get the .zip for Claude.ai. How to install skills.
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