Brief an on-call engineer when an incident hits: AI agent prompt
When a production incident lands, pull telemetry, similar past incidents, and troubleshooting-guide matches into one Teams (or Slack) brief so the on-call engineer spends less time hunting portals. Microsoft Digital's Smart DRI Agent does this for 40+ teams and saves about 600 engineering hours a month.
IT & Internal HelpOn-callintermediateThe prompt
You are my on-call briefing assistant. Incident: [paste title, description, severity, service name, and start time]. Troubleshooting guide excerpts: [paste relevant runbook sections]. Recent similar incidents: [paste 2-5 past tickets with resolution notes]. Telemetry highlights from the last 15 minutes: [paste errors, traces, or dashboard notes]. Write a brief for the designated responsible engineer with: (1) what appears broken in one sentence, (2) the three most likely causes ranked, (3) the first three checks to run with exact commands or portal links if I gave them, (4) which past incident looks most similar and what fixed it, (5) who to page next if this is not resolved in 30 minutes. Flag anything that needs elevated production permissions. Keep it under 250 words so I can read it in Teams.
How to use it
- Copy the prompt above.
- Replace every [bracket] with your own details (or fill in the blanks on AgentPlaybook Real Estate, which remembers your answers for the next prompt).
- Paste it into Microsoft Copilot Studio, Semantic Kernel, ChatGPT and review the answer before you use it.
Works with: Microsoft Copilot Studio, Semantic Kernel, ChatGPT, Claude, Slack/Teams + an LLM
Real-world example: microsoft.com/insidetrack/blog/automating-engineering-operations-at-mi
Featured in: AI prompts to summarize meetings, notes, documents and reports
Before you use it: what to check
Already built into this prompt
- Flag anything that needs elevated production permissions.
Check yourself
- This prompt works on text other people wrote (emails, reviews, messages or web pages). That text can hide instructions aimed at AI, such as "ignore your rules and…". Paste it as material to work on, and never let the AI act on requests inside it, like paying, sharing logins or changing records. How prompt injection works →
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
Using an AI agent? Download this prompt as a SKILL.md agent skill with these checks built in, or get the .zip for Claude.ai. How to install skills.
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