Stop chasing every late invoice the same way: put AI collections agents on prioritization, call prep, follow-up email, dispute creation and dispute resolution so collectors work the highest-risk accounts first: AI agent prompt
PYMNTS (Oct 20, 2026) reports Nestle is adopting SAP's Joule Accounts Receivable Assistant as it builds a 140-country SAP S/4HANA core. Nestle's Luca Dell'Orletta said the assistant can prioritize collections by risk and business context and recommend next-best actions. SAP's product page describes specialized agents under an orchestration agent: Collection Account Preparation, Collections Email Outreach, Dispute Creation, Dispute Resolution, plus related AR agents for dunning insights, account analysis and clearing. SAP states benefits around faster cash collection and dispute resolution but has published no Nestle performance figures or a firm general-availability date for the assistant. Treat vendor benefit claims as unverified until your own pilot measures DSO and dispute cycle time.
The prompt
Be my collections-desk planner for overdue invoices. Here's our AR snapshot: [number of open overdue invoices, total overdue $, top reasons disputes happen, tools: ERP/CRM/email]. 1) Propose 4 specialized AI agents (account prep, email outreach, dispute create, dispute resolve) and what each may read vs what a human must approve before send or case create. 2) Design a daily worklist score using only fields we have ([days overdue, amount, customer segment, dispute flag, promise-to-pay])--show the ranking formula in plain words, no invented weights pretending to be Nestle's. 3) Draft one call-prep brief template and one follow-up email template with merge fields, plus a rule that no email sends without a person clicking send. 4) For dispute create: checklist of documents to extract and how to flag duplicate invoices. 5) Give a 30-day pilot plan: which segment to start with, what to measure (DSO, disputes closed, emails sent vs replied), and a kill switch if error rate rises. Never move money or change credit holds yourself.
Fill in the blanks, then copy
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Example values are fictional, just to show how a filled-in prompt reads. Replace them with your real details.How to use it
- Copy the prompt above.
- Replace every [bracket] with your own details (use the fill-in-the-blanks box above, which remembers your answers for the next prompt).
- Paste it into SAP Joule Accounts Receivable Assistant (or similar ERP AI), ChatGPT, Claude and review the answer before you use it.
Works with: SAP Joule Accounts Receivable Assistant (or similar ERP AI), ChatGPT, Claude, your ERP and email
Real-world example: pymnts.com/news/artificial-intelligence/2026/nestle-hands-its-overdue-
Featured in: ChatGPT prompts for business email, replies and follow-ups · AI prompts for writing SOPs, reports, policies and checklists
Before you use it: what to check
Already built into this prompt
- Never move money or change credit holds yourself.
Check yourself
- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
- Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.
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