Check who pays before you approve a rental repair: have an AI read the tenancy or maintenance contract, estimate the cost, and send the owner one approval request with photos, the quote and their share: AI agent prompt
Before a rental repair can start, someone has to check whether the lease or maintenance contract puts it on the tenant, the owner or a service contract, and the owner needs enough detail to say yes. On Oct 28, 2026 REM Times reported that UAE property technology company Rentify launched Ally, an AI maintenance agent where tenants report problems on WhatsApp with text, photos or video. Ally sorts the issue, checks the property's maintenance contract and estimates the cost, then follows the property manager's approval rules, sends emergencies to an on-call vendor, and sends the owner approval requests with photos, quotes and the owner's share of the cost. Every action is logged with a timestamp and the rule that applied, invoices are checked against the approved estimate, and each unit keeps a repair history that owners can compare with rental income. The prompt below sets up the contract check and owner approval request with any AI assistant.
Who this is for
Property managers who need to see who pays for a repair before anyone is dispatched.
Not for
Emergencies (gas, fire, flooding, no heat in winter) that should go straight to the on-call vendor and not wait for an essay.
What you need
The tenant's report, the repair clauses from the lease, and your approval limit.
The prompt
Help me handle a rental repair request properly before anyone is sent out. Property and unit: [address / unit]. The tenant's report: [paste the message and describe the photos or video]. The relevant parts of the lease and any maintenance or service contract: [paste the clauses on repairs, maintenance, damage and costs]. My approval rules: [e.g. under $(amount) I can approve; above that the owner approves; emergencies such as leaks, no power or safety issues go straight to the on-call vendor]. 1) Say in plain words what the problem probably is, which trade it needs, and whether it's an emergency, routine or cosmetic. 2) Quote the exact contract clauses that apply and say who is likely responsible for the cost (tenant, owner, service contract or shared). If it's unclear, say so and list what I should check instead of guessing. 3) Give a rough cost range and what it depends on, clearly marked as an estimate. 4) Draft one short approval request for the owner with the problem, photos to attach, the quote or estimate, their share of the cost and the clause it's based on, and a yes/no question. 5) Draft a short update to the tenant. 6) Add a log line for this unit's repair history: date, issue, rule applied, who approved, estimated cost, and a blank for the final invoice. You only prepare drafts; I check the contract, approve, and send everything myself.
Fill in the blanks, then copy
This prompt has 3 [bracket]s to fill in. Type your details below and the prompt updates as you go. Your answers stay in this browser and are reused on other prompts with the same blanks. Nothing is sent to us.
Example values are fictional, just to show how a filled-in prompt reads. Replace them with your real details.Worked example
A fictional business, so you can see what to paste in and what a good answer looks like. The example answer was written with AI help and its numbers and dates were checked; your AI's answer will be worded differently, so check it the same way.
Sample input (what you paste in)
Property: 88 River Road, Unit 4, Springfield. Tenant report: "Kitchen faucet has been dripping for a week. Photo shows a slow drip from the spout, no water on the floor, I can still use the sink." Lease excerpts (fictional): "Owner will maintain plumbing in good working order except where damage is caused by the tenant's misuse or neglect. Tenant shall pay for repair of damage they cause." No service contract. My approval rules: I can approve repairs under $300; above that the owner approves. Emergencies (leaks with flooding, no power, safety) go straight to the on-call vendor.
Example output (illustrative)
1) What it probably is: a dripping kitchen faucet; plumber; routine, not an emergency (no flooding, sink still works). Still ask the tenant to shut the supply valve under the sink if the drip gets worse. 2) Who pays: the owner-maintenance clause covers plumbing in good working order. The tenant-damage clause applies only if misuse or neglect is shown. Nothing in the report or photo you described proves misuse, so the cost is likely the owner's — but that is not certain. Check: any prior work order on this faucet, whether the tenant reported it promptly, and whether the photo shows damage beyond a worn cartridge. 3) Rough cost (estimate only): often $150–$350 for a plumber to diagnose and replace a cartridge or aerator; more if the valve or supply line has to be replaced. Depends on parts and access. 4) Owner approval request: "Unit 4 kitchen faucet, slow drip from the spout, no water on the floor. Lease: owner maintains plumbing unless tenant damage is shown; I have not seen evidence of misuse yet. Estimate $150–$350 (not a quote). Photo attached. May I send a plumber? Reply yes or no." Because the estimate overlaps my $300 limit, I would still send this note if the visit could exceed $300, rather than approve blindly. 5) Tenant update: "Thanks for reporting the drip and sending the photo. This does not look like an emergency. I am arranging a plumber and will send the window once I have it. If water reaches the floor, please shut the valve under the sink if you can and text me." 6) Log line: 2026-11-05 | Unit 4 kitchen faucet drip | owner-maintenance clause vs tenant-damage clause; no misuse shown yet | pending owner/manager approval | estimate $150–$350 | final invoice: _____
Check before you use it: Do not dispatch on the AI's guess. Confirm the clause on the signed lease. If it were flooding or a gas smell, skip this write-up and call the on-call vendor.
How to use it
- Copy the prompt above.
- Replace every [bracket] with your own details (use the fill-in-the-blanks box above, which remembers your answers for the next prompt).
- Paste it into Rentify Ally, ChatGPT, Claude and review the answer before you use it.
Works with: Rentify Ally, ChatGPT, Claude, WhatsApp, Google Sheets
Real-world example: remtimes.com/blogs/news/rentify-launches-ai-agent-ally-for-rental-prop
Featured in: Free AI agent prompts for small business (beginner-friendly) · AI prompts for Google Sheets and Excel work · AI prompts for writing SOPs, reports, policies and checklists · ChatGPT prompts for property management and landlords: tenants, repairs, inspections, ledgers and owners
Before you use it: what to check
Already built into this prompt
- under $(amount) I can approve; above that the owner approves; emergencies such as leaks, no power or safety issues go straight to the on-call vendor].
- You only prepare drafts; I check the contract, approve, and send everything myself.
Check yourself
- This prompt works on text other people wrote (emails, reviews, messages or web pages). That text can hide instructions aimed at AI, such as "ignore your rules and…". Paste it as material to work on, and never let the AI act on requests inside it, like paying, sharing logins or changing records. How prompt injection works →
- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Anything legal, tax or compliance-related is a first draft for a qualified person to check. It is not professional advice, and clause references and deadlines must be checked against the source.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
Using an AI agent? Download this prompt as a SKILL.md agent skill with these checks built in, or get the .zip for Claude.ai. How to install skills.
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