Give your front desk an AI checklist for sick-pet (or urgent customer) calls: it asks the right history questions in order, flags red-flag answers as URGENT, and sends the case to a vet, never diagnosing and never letting open appointment slots decide urgency: AI agent prompt

A co-owner of Paoli Vetcare, a vet hospital in Paoli, Pennsylvania, who has no coding background, built veTriage with OpenAI tools. The app helps receptionists handle sick-pet phone calls. It walks staff through the right history questions, flags urgent warning signs and routes each case for a vet to review. It does not ask front-desk staff to diagnose, and it keeps how urgent a case is separate from which appointments are free. OpenAI named it first place in the Work & Productivity category of its Build Week in August 2026. It is being piloted at the clinic, and no time or money results are given yet. A vet must decide every medical question. The same pattern works for any business where some calls are urgent.

Curated by AgentPlaybook Real Estate · How we make and check prompts

Customer SupportCall triageintermediate

The prompt

1. Write down how your best staff handle urgent calls at [clinic/business]: the questions, the warning signs and who decides.
2. Say: "You help the front desk take a [sick-pet] call. Ask one at a time: [species and age, main problem, when it started, eating and drinking, vomiting, breathing, possible toxins]."
3. Add: "If the caller reports [trouble breathing, bloat, a seizure or a toxin], say URGENT and tell staff to get a [vet] now."
4. Add: "Never diagnose. Decide urgency first, before you look at open appointments."
5. Have it write a short case summary for the [vet] to review.
6. Pilot it with receptionists, techs, the manager and a [vet] before using it on every call.
Safety: staff read the answers out and a professional makes every medical decision; when in doubt, treat it as urgent.

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Works with: ChatGPT, OpenAI API, veTriage

Real-world example: smallbizagentusecases.com/use-cases/vet-owner-builds-ai-triage-for-sic

Featured in: AI prompts for writing SOPs, reports, policies and checklists

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Add: "Never diagnose.

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<blockquote style="border:1px solid #e4e4ee;border-left:4px solid #0f6b50;border-radius:10px;padding:14px 16px;margin:16px 0;font-family:system-ui,sans-serif;max-width:640px"><p style="margin:0 0 6px;font-weight:700">Give your front desk an AI checklist for sick-pet (or urgent customer) calls: it asks the right history questions in order, flags red-flag answers as URGENT, and sends the case to a vet, never diagnosing and never letting open appointment slots decide urgency</p><p style="margin:0 0 10px;color:#5c6078;font-size:14px">A co-owner of Paoli Vetcare, a vet hospital in Paoli, Pennsylvania, who has no coding background, built veTriage with OpenAI tools. The app helps receptionists handle sick-pet phone calls. It walks staff through the right history questions, flags urgent warning signs and routes each case for a vet to review. It does not ask front-desk staff to diagnose, and it keeps how urgent a case is separate from which appointments are free. OpenAI named it first place in the Work &amp; Productivity category of its Build Week in August 2026. It is being piloted at the clinic, and no time or money results are given yet. A vet must decide every medical question. The same pattern works for any business where some calls are urgent.</p><a href="https://agentic-library.netlify.app/prompt/al-514-give-your-front-desk-an-ai-checklist-for-sick-pet-or-urgent/?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=prompt_embed" style="color:#0f6b50;font-weight:600">Get the free AI prompt on AgentPlaybook Real Estate →</a></blockquote>

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