Handle a travel booking change request: AI agent prompt

Take a traveler's cancel/reschedule request, pull booking context, confirm authorization, and draft the change steps or handoff summary, like Engine's Agentforce agent Eva resolving about 50% of chat cases end-to-end for hotel, flight, and car bookings.

Curated by AgentPlaybook Real Estate · How we make and check prompts

Customer SupportTravel bookingsbeginner

The prompt

Help with this travel support request in draft mode. Traveler message: [paste]. Booking details: [confirmation #, dates, travelers, hotel/flight/car]. Policy: [cancellation / change windows, fees, who can authorize]. (1) Restate the ask, (2) check eligibility against the policy, (3) list the exact booking actions to take, (4) draft a short customer reply, and (5) if it's a complex group change, write a human-handoff summary with conversation context and recommended next step. Ask me before canceling, charging, or messaging anyone. Don't invent fees or inventory.

Open in ChatGPT Open in Claude Perplexity Download as agent skill (SKILL.md)

How to use it

Copy the prompt above.
Replace every [bracket] with your own details (or fill in the blanks on AgentPlaybook Real Estate, which remembers your answers for the next prompt).
Paste it into Salesforce Agentforce, ChatGPT, Claude and review the answer before you use it.

Works with: Salesforce Agentforce, ChatGPT, Claude, Gemini, Service Cloud

Real-world example: salesforce.com/customer-stories/engine/agentic-service/

Featured in: Free AI agent prompts for small business (beginner-friendly) · AI prompts to summarize meetings, notes, documents and reports

Before you use it: what to check

Already built into this prompt

Don't invent fees or inventory.
Ask me before canceling, charging, or messaging anyone.

Check yourself

Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
Check names, dates, numbers and any claim against your own source material before you use the answer. AI can misread or invent details.

Using an AI agent? Download this prompt as a SKILL.md agent skill with these checks built in, or get the .zip for Claude.ai. How to install skills.

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<blockquote style="border:1px solid #e4e4ee;border-left:4px solid #5b3fd9;border-radius:10px;padding:14px 16px;margin:16px 0;font-family:system-ui,sans-serif;max-width:640px"><p style="margin:0 0 6px;font-weight:700">Handle a travel booking change request</p><p style="margin:0 0 10px;color:#5c6078;font-size:14px">Take a traveler&#x27;s cancel/reschedule request, pull booking context, confirm authorization, and draft the change steps or handoff summary, like Engine&#x27;s Agentforce agent Eva resolving about 50% of chat cases end-to-end for hotel, flight, and car bookings.</p><a href="https://agentic-library.netlify.app/prompt/al-113-handle-a-travel-booking-change-request/?utm_source=embed&amp;utm_medium=referral&amp;utm_campaign=prompt_embed" style="color:#5b3fd9;font-weight:600">Get the free AI prompt on AgentPlaybook Real Estate →</a></blockquote>

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