Write the call script and rules for an AI receptionist or answering service: greeting, intake questions, what it may answer, and when it must hand off to a person: AI agent prompt

Write the call script and rules for an AI receptionist for my business. Business: [name, type: e.g. HVAC / plumbing / law office / dental or medical office / salon / other], service area: [area], hours: [hours]. Facts it may use (and nothing else): [services, prices or price ranges you're happy to quote, booking rules, payment options, parking, languages]. Calendar/booking tool: [name or 'take a message']. Write: 1) a greeting under 15 words that says it's an automated assistant and gives the business name; 2) the intake questions in order (name, callback number, reason for calling, address or matter type, urgency), asked one at a time; 3) answers to the 10 questions callers ask most for this type of business, using only my facts; 4) hand-off rules: when to transfer or promise a call back, with an exact sentence for each. Always hand off for: emergencies (gas smell, flooding, no heat in freezing weather; for medical offices chest pain, trouble breathing or any emergency: tell them to call 911 or local emergency services), anyone upset, cancellations, prices not listed, and for law offices anything that asks for legal advice; 5) things it must never do: give legal or medical advice, promise arrival times or outcomes, take card numbers by voice, or ask for more personal or health details than needed to book; 6) the closing line and the summary it should text or email me after each call. Add a short version of the script for after-hours calls.