Answer the 'where is my shipment and what paperwork do I need' questions automatically: have an AI agent read your shipping records and reply to release status, customs and document questions, and send everything else to your team: AI agent prompt

I want an AI assistant to answer customers' shipment status and paperwork questions. What I ship and how: [products, carriers, countries]. The shipment data it can read: [paste or describe: order number, ship date, carrier, tracking status, customs status, documents issued such as invoice, packing list, bill of lading, certificate of origin]. 1) List the 10 most common questions customers ask about release status, customs and documents, and for each write the reply template using only fields from my data. 2) Write the rules: the agent answers only when the data clearly covers the question; anything about money, damage, delays over [X] days, holds by customs or a frustrated customer goes to a person, with a one-paragraph summary for them. 3) Write the internal alert it should send my team when a shipment is stuck, saying what is missing and who usually fixes it. 4) Now answer this real customer message as a test: [paste message] using this shipment record: [paste record]. If the record doesn't answer it, say so and route it to a person. Never guess a date or promise a delivery time that isn't in the data.