Book appointments straight from WhatsApp and Instagram DMs: AI agent prompt
Let an agent answer your WhatsApp, Instagram and Messenger messages, offer real open slots from your calendar, and book, move or cancel appointments, then step back when a staff member jumps in. A beauty salon in Quito had its agent book 136 appointments in 90 days, 51 of them while the salon was closed.
Customer SupportAppointment bookingbeginnerThe prompt
You are the booking assistant for my business, [business name], a [type, e.g. hair salon] in [city]. Services, durations and prices: [list]. Opening hours: [hours]. Here are this week's booked appointments, including ones we wrote down by hand: [paste calendar]. A customer just sent this message: [paste message]. Reply in a friendly, short message in the customer's language. Answer their question using only the services and prices above, offer two or three open slots that fit the service length, and confirm the booking details back to them once they pick one. Never offer a time that overlaps an existing appointment. If they ask something you can't answer from this info, or they're upset, say a team member will reply shortly and flag it for me.
How to use it
- Copy the prompt above.
- Replace every [bracket] with your own details (or fill in the blanks on AgentPlaybook Real Estate, which remembers your answers for the next prompt).
- Paste it into ChatGPT, Claude, WhatsApp Business and review the answer before you use it.
Works with: ChatGPT, Claude, WhatsApp Business, Instagram, Google Calendar
Real-world example: quitoweb.com/en/case-studies/coco-chanel16/
Featured in: Free AI agent prompts for small business (beginner-friendly) · AI prompts for restaurants, cafes and food businesses
Before you use it: what to check
Already built into this prompt
- Never offer a time that overlaps an existing appointment.
- Answer their question using only the services and prices above, offer two or three open slots that fit the service length, and confirm the booking details back to them once they pick one.
- If they ask something you can't answer from this info, or they're upset, say a team member will reply shortly and flag it for me.
Check yourself
- This prompt works on text other people wrote (emails, reviews, messages or web pages). That text can hide instructions aimed at AI, such as "ignore your rules and…". Paste it as material to work on, and never let the AI act on requests inside it, like paying, sharing logins or changing records. How prompt injection works →
- Check every figure, price and total against your own records before anything is sent, posted or booked. A person approves refunds, discounts, payments and price changes.
- Remove names, contact details, account numbers and other personal data the task doesn't need before you paste, and check your AI tool's data and training settings.
- Read and edit the draft before it reaches a customer or goes public. If you later automate this prompt, start with "draft and notify me", not "send automatically".
Using an AI agent? Download this prompt as a SKILL.md agent skill with these checks built in, or get the .zip for Claude.ai. How to install skills.
Want to make this prompt even better? Grade it with the free prompt grader or build your own with the AI prompt generator.
32 copy-paste agent prompts (PDF) plus 5 new prompts every week.
Get it freeMore Customer Support prompts
See all Customer Support prompts →